Field Technician: Also called ‘Service Technician’, the Field Technician provides after-sale support services to customers, typically, at their premises.
Brief Job Description: The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners, and network devices.
Personal Attributes: The job requires the individual to have: the ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.
NATIONAL OCCUPATIONAL STANDARDS (Nos.)
♦ FUNDAMENTALS OF COMPUTER
♦ OPERATING SYSTEM CONCEPTS
♦ OVERVIEW OF WORD, EXCEL & POWERPOINT
♦ BASIC ELECTRONICS (ANALOG AND DIGITAL)
♦ COMPUTER HARDWARE & PERIPHERALS
♦ INTERNET AND E-MAIL
♦ INTALLATION OF OPERATING SYSTEM AND SOFTWARE
♦ ANTI VIRUS INTALLATION
♦ PRACTICE AND REVISION SESSION