The Mobile Phone Hardware Repair Technician diagnoses problems and repairs the faulty module of the mobilephone.
Brief Job Description: The individual at work is responsible for rectifying faults in the mobilephone brought in by the customer. The individual receives the faulty mobile phone, diagnoses the problems, performs front end or hardware level repair as required, resolves software issues and ensures effective functioning before delivering back to customer.
Personal Attributes: The job requires the individual to have: attention to details, patience, ability to listen, steady hands, logical thinking and customer orientation. The individual must work on desk with different types of equipment.
NATIONAL OCCUPATIONAL STANDARDS (Nos.)
♦ INTERACT WITH CUSTOMER AND PERFORM FRONT END
♦ REPAIR AND RECTIFY THE FAULTS IN SMART PHONE
♦ INTER ACT WITH OTHER EMPLOYEES
♦ MAINTAIN SAFE AND SECURE WORK ENVIRONMENT MEASURES